Taking the Course

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Taking the Course

How long is the course?
Does my course have timers?
Does the program expire? Do I have to finish in a certain amount of time?
Is there a final exam?
What happens if I fail a level assessment?
What do I do if I’m locked out of the course?
Why do I have to answer identity security questions?
How do I retake the course?

Student Tools

What is the progress log?
How many levels or chapters do I have left?
How do I take a practice test?
How do I change the sound or volume?

Updating or Changing Profile Information

How do I update or change information in my profile or on my certificate?

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We are closing our support on July 3rd and July 4th to allow our support team to spend time with their families during these unprecedented times. We will resume our normal support hours on July 5th. Certificates will also not ship on July 3rd or July 4th. Certificates will resume processing on July 6th.

Taking the Course

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