How do I order a new certificate?

For California Drivers Ed, Ohio Drivers Ed ONLY

I lost my certificate. How do I get a new one?

The cost for a new certificate is $10. This fee includes standard shipping, however we do have several expedited shipping options should you need them. To purchase, please call us at 512-522-4174 during our business hours and an agent will assist you!

We mail out certificates for these courses:

  • California Drivers Ed
  • Ohio Drivers Ed*

*For Ohio students, we mail out two certificates: the Certificate of Enrollment and the Certificate of Completion. Each costs $10. Your total would be $20 if you lost both certificates.

If your course had a downloadable certificate, simply log back into your Aceable account and you can print the certificate again from your student dashboard.

If you are an Illinois Adult Drivers Ed student, please check your email for any emails from (the Secretary of State emails the certificate, not Aceable). If you need it sent again, contact the Secretary of State office at 847-981-7455.


Couldn’t Find the Answer You Were Searching For?

There is a mistake or error on my certificate. How do I get a new certificate?

When we print certificates, the information comes directly from your profile. We print it exactly as it appears in your profile. We state in your profile and in the course that you must provide your legal information since it will be printed on your certificate. After filling out the profile, you are asked to confirm all the information is correct before continuing.

If you do not contact us about a mistake in your profile before we print your certificate, unfortunately, you must order a new certificate for $10. If you need expedited shipping for the new certificate, you will need to purchase it at that time.

If the mistake is on our end, contact our Customer Experience Heroes and we’ll mail out a new certificate free of charge!

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