Identity Verification

Why do I have to answer identity security questions?

Some states require Aceable to verify the identity of students taking certain courses. In order to do this, we use a system that asks you identity verification questions based on the information in your Aceable Student Profile.

You’ll be asked these identity security questions at various points throughout the course. If you fail a question (which we doubt you will since these questions are all about you!), each state has a different process for how to handle that. Some states require that you contact us to be unlocked and some require that you have to restart the level you just completed.


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING SHUT DOWN UNTIL FURTHER NOTICE: The Aceable certificate Fulfillment Team is doing our part and will be abiding by the shelter in place order in Houston. Effective March 24 2020, we have shut down our certificate processing center. We will resume mailing certificates as soon as the Houston order is lifted. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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