Taking the Course

Why am I locked out of the course?

The state of Pennsylvania requires that the course takes a minimum of 15 days to finish. In order to help you pace yourself, you are limited to working on the course for 1 hour and 15 minutes maximum per day.

You can begin working on the course again since the timers reset everyday at 12 PM Eastern Time.

If you are not unlocked by that time, please contact our Customer Experience Heroes so that we can unlock you.

Couldn’t Find the Answer You Were Searching For?

Did this answer your question?

EXTREMELY HIGH SUMMER VOLUMES WITH COVID - Starting in June and expecting to continue through September, we are experiencing extremely high volumes across chats, phones and email. We have limited phone and chat support hours, and are working hard to serve every student with care. Phone wait times can be up to 30 minutes during peak times, and while we respond to every student contact that we receive, we are currently averaging 2-3 business days to respond. We appreciate your patience and understanding during this unprecedented time. For all Coronavirus Impact Updates, please click here.