Refunds

What is your refund policy?

In most cases, you are eligible for a refund as long as you meet these conditions:

  1. You have requested a refund within 30 days of purchase.
  2. You have not completed the course and taken the course assessment.
  3. Other:
    • California Drivers Ed:
      We have NOT mailed your certificate yet.
    • Ohio Drivers Ed and Texas Defensive Driving:
      We have NOT sent your certificate yet and/or you have not reached the maximum attempts to pass your test.
    • Texas Instructor Taught Drivers Ed:
      You have not reached the maximum attempts to pass your test and/or you have NOT used your certificates at the DPS office to obtain a permit and/or driver license. We will check with DPS to see if your certificate has been used.
    • Florida TLSAE, California Traffic School, and Illinois Adult Drivers Ed:
      We have NOT filed your completion information online with the DMV and/or you have not reached the maximum attempts to pass your test.
    • Texas Parent Taught Drivers Ed, Oklahoma Parent Taught Drivers Ed, Nevada Drivers Ed, and Pennsylvania Drivers Ed:
      You have NOT used your certificates at the DPS office to obtain a permit and/or driver license. We will check with DPS to see if your certificate has been used.

 


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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