Refunds

What is your refund policy?

In most cases, you are eligible for a refund as long as you meet these conditions:

  1. You have requested a refund within 30 days of purchase.
  2. You have not completed the course and taken the course assessment.
  3. Other:
    • California Drivers Ed:
      We have NOT mailed your certificate yet.
    • Ohio Drivers Ed and Texas Defensive Driving:
      We have NOT sent your certificate yet and/or you have not reached the maximum attempts to pass your test.
    • Texas Instructor Taught Drivers Ed:
      You have not reached the maximum attempts to pass your test and/or you have NOT used your certificates at the DPS office to obtain a permit and/or driver license. We will check with DPS to see if your certificate has been used.
    • Florida TLSAE, California Traffic School, and Illinois Adult Drivers Ed:
      We have NOT filed your completion information online with the DMV and/or you have not reached the maximum attempts to pass your test.
    • Texas Parent Taught Drivers Ed, Oklahoma Parent Taught Drivers Ed, Nevada Drivers Ed, and Pennsylvania Drivers Ed:
      You have NOT used your certificates at the DPS office to obtain a permit and/or driver license. We will check with DPS to see if your certificate has been used.

 


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING SHUT DOWN UNTIL FURTHER NOTICE: The Aceable certificate Fulfillment Team is doing our part and will be abiding by the shelter in place order in Houston. Effective March 24 2020, we have shut down our certificate processing center. We will resume mailing certificates as soon as the Houston order is lifted. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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