Technical Issues

Why do I have to answer identity security questions?

The state of Pennsylvania requires that Aceable verify the identity of students taking the course. We do this by asking you some identity security questions based on information in your Aceable Student Profile. This system is made to ensure that the person who signed up for the course is actually the one taking it.

You’ll be asked these identity security questions before and after your final exam. If you miss a question (which we doubt you will, since these questions are all about you!), no worries, you have one more try. If you miss both questions, you will be locked out of our program. To get unlocked, contact our Customer Experience Heroes! All we will need do is some additional verification and we’ll unlock your account so that you can move forward and receive your certificate from us 48 hours after finishing our program.

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EXTREMELY HIGH SUMMER VOLUMES WITH COVID - Starting in June and expecting to continue through September, we are experiencing extremely high volumes across chats, phones and email. We have limited phone and chat support hours, and are working hard to serve every student with care. Phone wait times can be up to 30 minutes during peak times, and while we respond to every student contact that we receive, we are currently averaging 2-3 business days to respond. We appreciate your patience and understanding during this unprecedented time. For all Coronavirus Impact Updates, please click here.