Technical Issues

Why do I have to answer identity security questions?

The state of Florida requires that Aceable verify the identity of students taking the course. We do this by asking you a series of identity security questions based on information in your Aceable Student Profile. This system is made to ensure that the person who signed up for the course is actually the one taking it.

You’ll be asked these identity security questions at various points throughout the course.

 


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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