Technical Issues

Why do I have to answer identity security questions?

The state of California requires that Aceable verify the identity of students taking our TVS course. In order to do this, we use a system that asks you identity verification questions based on the information in your Aceable Student Profile.

You’ll be asked these identity security questions at various points throughout the course. If you fail a question (which we doubt you will since these questions are all about you!), the state of California requires us to bring you back to the beginning of your current level. Unfortunately, this is a state requirement we have to follow.


Couldn’t Find the Answer You Were Searching For?


Did this answer your question?

HOLIDAY SUPPORT CLOSURE - Live support will be closed on November 26th-27th to allow our employees to spend time with their families. We will be back to our normal support hours starting November 28th. Certificate processing and shipping will also be closed during this time, and will resume on Monday, November 30th. We will have limited email and text support during the closure. Our Roadside Assistance Subscription team will have no phone support on November 25th due to training, however will be standing by to respond to emails and text.