Updating Information

How do I change my profile information?

Since your course requires you to answer identity security questions, your profile is locked to prevent you from making changes during the course.

Our Customer Experience Heroes will be able to update your profile information. Just fill out this form and we’ll get it done! We’ll reply back to let you know that we’ve updated your information. At that point, you’ll need to log out and log back into your account to see the changes. It does not affect the correct answers to your security questions though. The answers are based on what you originally put in your account.

If we have already filed your information with the DMV, unfortunately you will need to pay a $10 fee for the correction. You’ll receive an email when you have been filed into the DMV system again.


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EXTREMELY HIGH SUMMER VOLUMES WITH COVID - Starting in June and expecting to continue through September, we are experiencing extremely high volumes across chats, phones and email. We have limited phone and chat support hours, and are working hard to serve every student with care. Phone wait times can be up to 30 minutes during peak times, and while we respond to every student contact that we receive, we are currently averaging 2-3 business days to respond. We appreciate your patience and understanding during this unprecedented time. For all Coronavirus Impact Updates, please click here.
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