Update Information

What happens if I got my Aceable certificates before ordering the PTDE program guide?

Please complete these steps immediately:

  1. Make sure you have an eligible parent instructor before ordering the PTDE program guide.
  2. Order the PTDE program guide ASAP from the Texas Department of Licensing and Regulation (TDLR).
  3. When you receive the program guide, hang on to it for three days.
  4. After three days, let us know by emailing us at support@aceable.com to update your Permit Certificate date. This is done to ensure that the date printed on your Permit Certificate is after the date you received the PTDE program guide.
  5. If you have also received a License Certificate, we will make a note to issue a new date on that certificate 13 days from the issue date for your updated Permit Certificate. This is because it is a state requirement that a student cannot finish the course in less than 16 days. Your certificate dates will meet their requirement.

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HOLIDAY SUPPORT CLOSURE - Live support will be closed on November 26th-27th to allow our employees to spend time with their families. We will be back to our normal support hours starting November 28th. Certificate processing and shipping will also be closed during this time, and will resume on Monday, November 30th. We will have limited email and text support during the closure. Our Roadside Assistance Subscription team will have no phone support on November 25th due to training, however will be standing by to respond to emails and text.