Troubleshooting

I am having trouble on my iPhone/iPad app.

Working your way down this list can help solve technical issues you may be experiencing on the iOS app. If an option doesn’t work for you, proceed to the next option. If possible, try to connect to WiFi instead of the data on your device.

Option 1: Log out of the app and log back in.

  • Click on the three horizontal lines in the top righthand corner.TS iOS 1
  • In the menu bar that appears, scroll down and click on Log Out.TS iOS 2
  • Click Sign In and enter your Aceable email and password.Linking Accounts 5App Password Reset 1

Option 2: Force quit the app by double-pressing the home button and swiping up on the Aceable screen until it disappears, then log back in.

Option 3: Do a hard reboot of your iOS device by holding down the power button and the home button at the same time. The device will automatically reboot after about 10 seconds (hold down the two buttons until you see the Apple logo).

Option 4: Uninstall the app and reinstall it (this is also a great way to make sure you have the latest version of the Aceable App).

If none of these options work, feel free to contact Aceable’s Customer Experience Heroes¬†here.


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