Troubleshooting

I am having trouble on Google Chrome.

Having trouble completing your Aceable course using Google Chrome? Working your way down this troubleshooting list is the best way to tackle technical issues that you may be experiencing. We recommend following these steps in order so that you can quickly get to the root of your issue!

1. Log out and log back in to your Aceable account

  • Click on the Profile button in the upper right hand corner of your screen.
  • Click on Log Out. Don’t worry – you won’t lose any progress in your course!

2. Force refresh

  • Using a Windows computer? Press Ctrl + Shift + R
  • Using a Mac? Press Command + Shift + R

3. Clear your browser’s cache.

In everyday language, this means clearing out any temporary files that you’ve stored in your browser. It allows your browser to function more efficiently, and often helps to resolve any glitches you might be experiencing in the course.

  1. Click here to open your Clear Browsing Data menu.
  2. Under the “Basic” menu, you’ll see a checklist with 3 items: Browsing history, Cookies and other site data, and Cached images and files.
  3. Select Cached images and files, and uncheck everything else. Your screen should look like this:
  4. Click the blue Clear Data button.
  5. Log back in to your Aceable account here.

 

Still experiencing technical issues? Contact Aceable’s Customer Experience Heroes here.


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HOLIDAY SUPPORT CLOSURE - Live support will be closed on November 26th-27th to allow our employees to spend time with their families. We will be back to our normal support hours starting November 28th. Certificate processing and shipping will also be closed during this time, and will resume on Monday, November 30th. We will have limited email and text support during the closure. Our Roadside Assistance Subscription team will have no phone support on November 25th due to training, however will be standing by to respond to emails and text.