Troubleshooting

I am having trouble on my Android app.

Working your way down this list can help solve technical issues you may be experiencing on the Android app. If an option doesn’t work for you, proceed to the next option. If possible, try to connect to WiFi instead of the data on your device.

Option 1: Log out of the app and log back in.

  • On the next screen, click Sign In and enter your Aceable email and password.

Option 2: Clear the cache on your device and log back into the app.

  • Go to SettingsTS Android 5
  • Go to Apps/Application ManagerTS Android 6
  • Select your Aceable AppTS Android 7
  • Select Clear Cache and Clear DataTS Android 8TS Android 9

Option 3: Uninstall the app and reinstall it (this is also a great way to make sure you have the latest version of the Aceable App).

If none of these options work, feel free to contact Aceable’s Community Support Heroes here.


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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