I’m having trouble with your website or app.

We know that technical difficulties can be super stressful – but don’t fret! We are here to help. Simply follow these steps and your Aceable course will be up and running in no time!

Step 1: Do some trouble shooting! 

Videos loading slowly? Having trouble completing the course using your internet browser? App giving you issues? Visit this page to view our troubleshooting articles. Each of these will walk you step by step through the process of resolving any basic technical issues you may be experiencing – we always recommend starting here.

Fun Fact: These are the same steps that a Customer Service Hero would walk you through on the phone, so take your future into your own hands! Just click on the headline that most aligns with the issue you’re experiencing.

Step 2: Still having trouble?

If you are still having trouble after reading through our super helpful troubleshooting articles, you can contact our Customer Support Heroes here!


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COVID-19 LIMITED HOURS: Due to ongoing constraints with COVID-19, we have limited chat and phone support hours. We are working hard to respond to every student with care in a timely manner. We appreciate your patience and understanding during this unprecedented time. Please check our Contact Us page for the most up-to-date hours. For all Coronavirus Impact Updates, please click here.