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I’m having trouble with your website or app.

We know that technical difficulties can be super stressful – but don’t fret! We are here to help. Simply follow these steps and your Aceable course will be up and running in no time!

Step 1: Do some trouble shooting! 

Videos loading slowly? Having trouble completing the course using your internet browser? App giving you issues? Visit this page to view our troubleshooting articles. Each of these will walk you step by step through the process of resolving any basic technical issues you may be experiencing – we always recommend starting here.

Fun Fact: These are the same steps that a Customer Service Hero would walk you through on the phone, so take your future into your own hands! Just click on the headline that most aligns with the issue you’re experiencing.

Step 2: Still having trouble?

If you are still having trouble after reading through our super helpful troubleshooting articles, you can contact our Customer Support Heroes here!

 


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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