I’m having trouble purchasing.

First things to check:

  1. Have you double-checked and triple-checked that you have typed in your card or PayPal information correctly?
  2. Do you have enough funds in your account? (Check your bank account!)

If the page has trouble loading or is loading forever, try the following troubleshooting steps:

  1. If you are on Internet Explorer, we highly encourage you to switch to a different Internet browser such as Google Chrome, Firefox, or Safari. Internet Explorer is extremely outdated software that is no longer maintained by Microsoft and causes issues like this to happen.
  2. Refresh your page.
  3. Hard-refresh your page by pressing Control+Shift+R (Windows) or Command+Shift+R (Mac).

If all else fails, you are 100% more than welcome to contact our Customer Experience Heroes to make your payment over the phone.

Did this answer your question?

COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.