I’m having trouble purchasing.

First things to check:

  1. Have you double-checked and triple-checked that you have typed in your card or PayPal information correctly?
  2. Do you have enough funds in your account? (Check your bank account!)

If the page has trouble loading or is loading forever, try the following troubleshooting steps:

  1. If you are on Internet Explorer, we highly encourage you to switch to a different Internet browser such as Google Chrome, Firefox, or Safari. Internet Explorer is extremely outdated software that is no longer maintained by Microsoft and causes issues like this to happen.
  2. Refresh your page.
  3. Hard-refresh your page by pressing Control+Shift+R (Windows) or Command+Shift+R (Mac).

If all else fails, you are 100% more than welcome to contact our Customer Experience Heroes to make your payment over the phone.

Did this answer your question?

COVID-19 LIMITED HOURS: Due to ongoing constraints with COVID-19, we have limited chat and phone support hours. We are working hard to respond to every student with care in a timely manner. We appreciate your patience and understanding during this unprecedented time. Please check our Contact Us page for the most up-to-date hours. For all Coronavirus Impact Updates, please click here.