Troubleshooting

What devices can I use to take my Aceable course?

Here are the system requirements:

COMPUTER

  • We recommend using the most updated version of your Internet browser.
  • The course works best on Google Chrome, Mozilla Firefox, or Safari (Mac).
  • If you are using Internet Explorer, it’s time to get an upgrade! Internet Explorer has tons of bugs because it is a very outdated software that no one in the world works on or maintains. Please switch over to one of our recommended Internet browsers.

SMARTPHONE OR TABLET

  • iPhones and iPads – we require that your device is on iOS version 11 and up
  • Android phones and tablets – we require that your device is on Android OS version 4.4 and up
  • We do not have apps for Windows Phones or Kindles.

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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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