Course with Parent Tools

I tried those steps, but I’m still having trouble setting up the student password.

Problem 1. It keeps sending me to a page that says “Welcome!” and my parent’s name.

This means that you are currently signed into your parent’s account. You’ll need to sign out of the parent account (how do I do that?).

After signing out, go back to your email and click on the link to set up your password again. Now, it should work!

Problem 2. It keeps saying the link is expired.

This happens when you request a password reset, but click on an old password setup or reset link. Yes, password reset requests affect your password setup link. Since your password setup link is unusable, you need to go to the password reset request email you received from us and click the link in there. Be sure to only open the most recent password reset request email you received from Aceable.


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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