Course with Parent Tools

I tried those steps, but I’m still having trouble setting up the student password.

Problem 1. It keeps sending me to a page that says “Welcome!” and my parent’s name.

This means that you are currently signed into your parent’s account. You’ll need to sign out of the parent account (how do I do that?).

After signing out, go back to your email and click on the link to set up your password again. Now, it should work!

Problem 2. It keeps saying the link is expired.

This happens when you request a password reset, but click on an old password setup or reset link. Yes, password reset requests affect your password setup link. Since your password setup link is unusable, you need to go to the password reset request email you received from us and click the link in there. Be sure to only open the most recent password reset request email you received from Aceable.


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EXTREMELY HIGH SUMMER VOLUMES WITH COVID - Starting in June and expecting to continue through September, we are experiencing extremely high volumes across chats, phones and email. We have limited phone and chat support hours, and are working hard to serve every student with care. Phone wait times can be up to 30 minutes during peak times, and while we respond to every student contact that we receive, we are currently averaging 2-3 business days to respond. We appreciate your patience and understanding during this unprecedented time. For all Coronavirus Impact Updates, please click here.
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