Technical Issues

Why do I have to restart my level if I fail a security question?

Unfortunately, it’s a state requirement that we can’t get around. If you fail a question (which we doubt you will since these questions are all about you!), we must return you to the beginning of the level and you must start over from there. On the bright side, our levels are super short and you’ll make it back to where you were in no time.


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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