Other

I would like a refund.

What’s going on? Click on the situation that applies to you.

What is Aceable’s Refund Policy?

In most cases, you are eligible for a refund as long as you meet these conditions:

  1. You have requested a refund within 30 days of purchase.
  2. You have not completed the course and taken the course assessment.
  3. California Drivers Ed, Ohio Drivers Ed, Texas Instructor Taught Drivers Ed, and Texas Defensive Driving:
    We have NOT mailed your certificate yet.
  4. Florida TLSAE and Illinois Adult Drivers Ed:
    We have NOT filed your completion information online with the DMV.
  5. Texas Parent Taught Drivers Ed:
    You have NOT used your certificates at the DPS office to obtain a permit and/or driver license. We will check with DPS to see if your certificate has been used.

Just contact our Customer Experience Heroes to request a refund!


I bought the wrong course.

Uh oh! Well, not a problem at all. This is an easy fix for us. Contact our Customer Experience Heroes so we can get you into the right course.

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 I see multiple charges from Aceable.

We can definitely look into that for you! The reason you see multiple charges may either be that you bought the course more than once, you may have downloaded the wrong app and bought a course you don’t need, OR we have charged you for the course and then for expedited shipping that you selected at the end of the course.

If you accidentally bought more than once, contact our Customer Experience Heroes to get this taken care of!

If we’ve charged you for shipping and the certificate has been mailed out already, unfortunately, that cannot be refunded since the service has already been provided to you. But hey, you got your certificate pretty fast, right?

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I don’t have time to take Aceable right now.

Not to worry. Aceable’s courses never expire, so you can get started or continue where you left off anytime!

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I need to change my shipping selection.

Easy! Contact our Customer Experience Heroes so we can talk about upgrading or downgrading your shipping selection. For upgrades, we’ll discuss payment options. For downgrades, we’ll simply refund you the difference in price.

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I don’t need a driver record.

If you requested a driver record initially, realized you don’t need us to get one for you, and we have not processed your order yet, contact our Customer Experience Heroes for a refund. Unfortunately, if we’ve already mailed it to you, we are unable to refund it since the service has already been provided.

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I’m having trouble with your website or app.

Alright, take a breath. Everything is going to be okay. One of the most important things about problem solving is not to freak out. You got this! First, read through our Troubleshooting Articles. If all else fails, contact our Customer Experience Heroes and give us a chance to help you out.

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 I failed the test and now I am permanently locked out of your course.

There are some situations where Aceable cannot issue refunds though due to state requirements that we can’t get around. Some states require you to repurchase the course if you fail a level assessment or a final course assessment after a certain number of attempts.

Here are the courses that fall under this situation:

  • Texas Defensive Driving
    • If you fail the same level assessment three times, Texas requires you to start over from the beginning and repurchase. The passing score is 75% (must get at least 3 out of 4 questions right to pass).
  • Texas Instructor Taught Drivers Ed
    • If you fail the final exam three times, Texas requires you to start over from the beginning and repurchase. The passing score is 70% (must get at least 35 out of 50 questions right to pass).
  • Florida Knowledge Exam
    • If you fail the knowledge exam, you can retake it two more times, but you must repurchase for each retake. Alternatively, you can take the exam in person at the DMV for $10. The passing score is 80% (must get at least 40 out of 50 questions right to pass).
  • Illinois Adult Drivers Ed
    • If you fail the final exam two times, Illinois requires you to start over from the beginning and repurchase. The passing score is 75% (must get at least 15 out of 20 questions right to pass).
  • Ohio Drivers Ed
    • If you fail the final exam three times, Ohio requires you to start over from the beginning and repurchase. The passing score is 75% (must get at least 38 out of 50 questions right to pass). You must wait 24 hours between each retake.

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