I haven’t gotten my receipt yet.

If you haven’t gotten a receipt, it’s possible that you signed up with the wrong email. You can definitely contact our Customer Experience Heroes so we can look for your purchase and email you a receipt. If your email turns out to be incorrect, we can also fix that up for you.

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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.