Refunds

I don’t need a driver record

If you requested a driver record initially, realized you don’t need us to get one for you, and we have not processed your order yet, request a refund here. Unfortunately, if we’ve already emailed it to you, we are unable to refund it since the service has already been provided.


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING SHUT DOWN UNTIL FURTHER NOTICE: The Aceable certificate Fulfillment Team is doing our part and will be abiding by the shelter in place order in Houston. Effective March 24 2020, we have shut down our certificate processing center. We will resume mailing certificates as soon as the Houston order is lifted. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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