I see multiple charges from Aceable.

We can absolutely help you out with this! There are a couple of reasons that you may be seeing multiple charges on your account:

  • You bought the course more than once – whoops!
  • You downloaded the wrong app and bought a course you don’t actually need.
  • One charge is for purchasing your course, and another is for expedited shipping for your certificate of completion.

If you accidentally bought more than once or bought a course that you don’t actually need, just request a refund here!

If you paid for expedited shipping and the certificate has been mailed out already, we are unable to offer you a refund since that service has already been provided. But, hey – you got your certificate pretty fast, right? 


Still need assistance? Contact Aceable’s Customer Experience Heroes here. Help us help you by being prepared with the last 4 digits of the card you used, as well as a bank statement that shows the multiple charges. 


Did this answer your question?

COVID-19 LIMITED HOURS: Due to ongoing constraints with COVID-19, we have limited chat and phone support hours. We are working hard to respond to every student with care in a timely manner. We appreciate your patience and understanding during this unprecedented time. Please check our Contact Us page for the most up-to-date hours. For all Coronavirus Impact Updates, please click here.