Refunds

I see multiple charges from Aceable.

We can absolutely help you out with this! There are a couple of reasons that you may be seeing multiple charges on your account:

  • You bought the course more than once – whoops!
  • You downloaded the wrong app and bought a course you don’t actually need.
  • One charge is for purchasing your course, and another is for expedited shipping for your certificate of completion.

If you accidentally bought more than once or bought a course that you don’t actually need, just request a refund here!

If you paid for expedited shipping and the certificate has been mailed out already, we are unable to offer you a refund since that service has already been provided. But, hey – you got your certificate pretty fast, right? 

 

Still need assistance? Contact Aceable’s Customer Experience Heroes here. Help us help you by being prepared with the last 4 digits of the card you used, as well as a bank statement that shows the multiple charges. 

 


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We are closing our support on July 3rd and July 4th to allow our support team to spend time with their families during these unprecedented times. We will resume our normal support hours on July 5th. Certificates will also not ship on July 3rd or July 4th. Certificates will resume processing on July 6th.