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There is a mistake or error on my certificate. How do I get a new certificate?

When we print certificates, the information comes directly from your profile. We print it exactly as it appears in your profile. We state in your profile and in the course that you must provide your legal information since it will be printed on your certificate. After filling out the profile, you are asked to confirm all the information is correct before continuing.

If you do not contact us about a mistake in your profile before we print your certificate, unfortunately, you must order a new certificate for $10. If you need expedited shipping for the new certificate, you will need to purchase it at that time.

If the mistake is on our end, contact our Customer Experience Heroes and we’ll mail out a new certificate free of charge!


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