Texas Defensive Driving

What do I do if I’m locked out of the course?

If you are locked out due to failing 3 security questions, just contact Aceable and we’ll get you unlocked after some additional verification. We’ll work with you to make sure you can continue your course ASAP.

If you are locked out from failing the level exam 3 times, unfortunately this means that you must restart the course from the beginning and pay for the course again. This is a state requirement so it is not something that Aceable can pull strings or make exceptions for. Contact Aceable so we can reset your account.


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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.
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