Technical Issues

What do I do if I’m locked out of the course?

There are a couple reasons that you would be locked out:

  • Failing an identity verification question
  • Reaching your two-hour daily limit for working on the course
  • Failing the final exam three times

If you failed an identity verification question, the state of Ohio requires you to be locked out for 24 hours. After 24 hours, you’ll be able to resume your course. We know this is frustrating, but Ohio is very serious about making sure that you are the only taking the course.

If you reached your two-hour limit for the day, the state of Ohio requires you to be locked out for 24 hours. This requirement is in place to make sure that you’re not rushing through the course and are actually learning all that there is to learn all the important rules of the road. If your account doesn’t automatically unlock after 24 hours, contact our Customer Experience Heroes so that we can unlock your account manually.

If you are locked out from failing the final exam, unfortunately this means that you must restart the course from the beginning; however, you do not have to repurchase the course. This is a strict Ohio state requirement to make sure that you really know your stuff. Contact Aceable so we can reset your account.

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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING SHUT DOWN UNTIL FURTHER NOTICE: The Aceable certificate Fulfillment Team is doing our part and will be abiding by the shelter in place order in Houston. Effective March 24 2020, we have shut down our certificate processing center. We will resume mailing certificates as soon as the Houston order is lifted. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.