Technical Issues

What do I do if I’m locked out of the course?

There are a couple reasons that you would be locked out:

  • Failing an identity verification question
  • Reaching your two-hour daily limit for working on the course
  • Failing the final exam three times

If you failed an identity verification question, the state of Ohio requires you to be locked out for 24 hours. After 24 hours, you’ll be able to resume your course. We know this is frustrating, but Ohio is very serious about making sure that you are the only taking the course.

If you reached your two-hour limit for the day, the state of Ohio requires you to be locked out for 24 hours. This requirement is in place to make sure that you’re not rushing through the course and are actually learning all that there is to learn all the important rules of the road. If your account doesn’t automatically unlock after 24 hours, contact our Customer Experience Heroes so that we can unlock your account manually.

If you are locked out from failing the final exam, unfortunately this means that you must restart the course from the beginning; however, you do not have to repurchase the course. This is a strict Ohio state requirement to make sure that you really know your stuff. Contact Aceable so we can reset your account.


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EXTREMELY HIGH SUMMER VOLUMES WITH COVID - Starting in June and expecting to continue through September, we are experiencing extremely high volumes across chats, phones and email. We have limited phone and chat support hours, and are working hard to serve every student with care. Phone wait times can be up to 30 minutes during peak times, and while we respond to every student contact that we receive, we are currently averaging 2-3 business days to respond. We appreciate your patience and understanding during this unprecedented time. For all Coronavirus Impact Updates, please click here.
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