Technical Issues

What do I do if I’m locked out of the course?

If you are locked out due to failing 3 security questions, just contact Aceable and we’ll get you unlocked after some additional verification. We’ll work with you to make sure you can continue your course ASAP.


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EXTREMELY HIGH SUMMER VOLUMES WITH COVID - Starting in June and expecting to continue through September, we are experiencing extremely high volumes across chats, phones and email. We have limited phone and chat support hours, and are working hard to serve every student with care. Phone wait times can be up to 30 minutes during peak times, and while we respond to every student contact that we receive, we are currently averaging 2-3 business days to respond. We appreciate your patience and understanding during this unprecedented time. For all Coronavirus Impact Updates, please click here.
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