Identity Verification

What happens if I miss an identity security question?

Check out the table below to see what happens if you reach the maximum number of verification failures for your course. If you have not yet reached the maximum number of failures, it doesn’t impact your ability to continue on with the course.

Course Maximum Number of Failures What happens if you fail?
California Traffic Violator School 1 You are automatically brought back to the beginning of the level you were just working on.
Florida TLSAE 1 You are automatically brought back to the beginning of the level you were just working on.
Illinois Adult Drivers Ed 1 You are automatically brought back to the beginning of the level you were just working on.
Nevada Drivers Ed 3 Contact our Customer Experience Heroes to be unlocked.
Ohio Drivers Ed 1 You are locked out for 24 hours. After 24 hours, you can continue working on your course.
Pennsylvania Drivers Ed 2 Contact our Customer Experience Heroes to be unlocked.
Texas Adult Drivers Ed 3 Contact our Customer Experience Heroes to be unlocked.
Texas Defensive Driving 3 Contact our Customer Experience Heroes to be unlocked.
Texas Instructor Taught Drivers Ed 19 Contact our Customer Experience Heroes to be unlocked.

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HIGH VOLUME NOTICE - We are experiencing an unprecedented volume of contacts, and we're currently averaging *3-7 day* response times and longer than usual wait times on phone support. We may adjust our business hours to keep up with the influx of contacts, and we apologize for any inconvenience. We appreciate your patience and understanding as we work to serve every student with care.
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