Taking the Course

What happens if I fail a level assessment?

There are 17 level assessments. You’ll get to your first one in Level 2. Each level assessment is 10 questions long. You just need to score at least 70% in order to pass.
If you fail, you can retake the level assessment over and over again until you pass. You can retake the level assessment immediately.

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EXTREMELY HIGH SUMMER VOLUMES WITH COVID - Starting in June and expecting to continue through September, we are experiencing extremely high volumes across chats, phones and email. We have limited phone and chat support hours, and are working hard to serve every student with care. Phone wait times can be up to 30 minutes during peak times, and while we respond to every student contact that we receive, we are currently averaging 2-3 business days to respond. We appreciate your patience and understanding during this unprecedented time. For all Coronavirus Impact Updates, please click here.