Taking the Course

What happens if I fail a level assessment?

There are 11 levels in the course. At the end of each level is a ten-question multiple choice test. You’ll need to score at least 75% or better in order to pass and go on to the next level.

If you fail a level assessment, you’ll be restarted to the beginning of the level. This Illinois state requirement is in place to ensure that you really know your stuff and will be a safe, knowledgeable driver on the road. The good news is there is no limit on how many times you can take a level assessment and you don’t have to pay again to take a level assessment more than once.


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HOLIDAY SUPPORT CLOSURE - Live support will be closed on November 26th-27th to allow our employees to spend time with their families. We will be back to our normal support hours starting November 28th. Certificate processing and shipping will also be closed during this time, and will resume on Monday, November 30th. We will have limited email and text support during the closure. Our Roadside Assistance Subscription team will have no phone support on November 25th due to training, however will be standing by to respond to emails and text.