Taking the Course

What happens if I fail a level assessment?

There are 9 levels in the course. At the end of Levels 2-9 are level assessments consisting of 10 questions. The questions will be a mix of multiple-choice and true/false questions. You must score at least 70% or better (at least 7 out of 10 questions correct) in order to pass and go on to the next level. You have unlimited attempts to earn a 70%.

In order to ensure that you pass your level assessments quickly, you can always review the material in the levels and chapters you’ve already completed. We want to make sure you can pass your course!

 


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HOLIDAY SUPPORT CLOSURE - Live support will be closed on November 26th-27th to allow our employees to spend time with their families. We will be back to our normal support hours starting November 28th. Certificate processing and shipping will also be closed during this time, and will resume on Monday, November 30th. We will have limited email and text support during the closure. Our Roadside Assistance Subscription team will have no phone support on November 25th due to training, however will be standing by to respond to emails and text.