Taking the Course

What happens if I fail the final exam?

At the very end of the course is a 20-question final exam. You’ll must score at least 75% or better in order to pass the course and receive a Certificate of Completion.

You have two chances to pass the final exam. According to the state of Illinois, you fail the course if you are unable to pass the final exam within two tries. Unfortunately, Illinois requires that in these situations you repurchase the course and start from the very beginning again.


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HOLIDAY SUPPORT CLOSURE - Live support will be closed on November 26th-27th to allow our employees to spend time with their families. We will be back to our normal support hours starting November 28th. Certificate processing and shipping will also be closed during this time, and will resume on Monday, November 30th. We will have limited email and text support during the closure. Our Roadside Assistance Subscription team will have no phone support on November 25th due to training, however will be standing by to respond to emails and text.