Coronavirus Updates

Below you will find the most up-to-date information on both Aceable’s operations and how they impact our students, and updates given to us by State Licensing Agencies that also impact our students.

Our courses will remain accessible 24/7 online, and our support team will remain available to assist students. Please refer to our Help Center Contact page for our  adjusted hours of operation. See below for the most up-to-date list of how Coronavirus is impacting our operations and ability to assist students, as well as impact to State Licensing processes. 

Aceable Updates:

  • 5-26-20 – Our Houston office has officially reopened to safely allow our certificate team to resume certificate processing. The team is working tirelessly to get through the backlog of certificates, so while you may still see some delays in processing, rest assured your certificate will be on its way to you soon. You will receive an email as soon as your certificate has been processed and shipping.
  • 5-20-2020 – We are again working on re-opening our Houston processing center and will update this page as soon as we have dates in which certificate services will resume. We do expect this to happen over the next week. We want to ensure all safety measures are in place and we only resume operations once it is safe for our employees. Thank you for your patience
  • 5-4-2020 – On Saturday 5-2-2020 the shelter in place order for Harris county was extended until May 20, 2020. Based on the order we have had to change our plans for re-opening our offices to be in line with the county order and ensuring our employees are as safe as possible. Thank you again for your patience during the challenging time.
  • 5-1-2020 – We are working on re-opening our Houston processing center and will update this page as soon as we have dates in which certificate services will resume. We do expect this to happen over the next week. We want to ensure all safety measures are in place and we only resume operations once it is safe for our employees. Thank you for your patience.
  • 3/24/20 – Fulfillment offices in Houston shut down under the shelter-in-place order. All Mailed certificates are no longer able to be processed until the order is lifted and our team can re-enter the office.
  • 3/18/20 – Adjusted hours of operation to better assist students while caring for our support team

State Regulatory Resources:

Texas DPS Update 5/21/20

Governor Abbott announced today that the Texas Department of Public Safety (DPS) will begin a phased opening of driver license offices starting May 26th with limited service offerings. As part of this opening plan, DPS will launch a statewide driver license (DL) appointment system that allows customers to book appointments up to six months in advance. The limited services being offered will be by appointment only.

You can schedule an appointment here, and find updates on other services here.

The four-phase plan for the opening of driver license offices is as follows:

  • Phase 1: Offices in DPS’ Northwest and West Texas regions will reopen with limited services beginning May 26, 2020. Customers who currently do not possess a Texas DL, CDL, learner permit or ID card, as well those who are in need of a drive test, can begin scheduling appointments in these two regions on May 22 at 1 p.m. 
  • Phase 2: Offices in DPS’ South and Central Texas regions will reopen with limited services beginning May 29, 2020. Customers who currently do not possess a Texas DL, CDL, learner permit or ID card, as well those who are in need of a drive test, can begin scheduling appointments in these two regions on May 26 at 1 p.m.
  • Phase 3: Offices in DPS’ North and Southeast Texas regions will reopen with limited services beginning June 3, 2020. Customers who currently do not possess a Texas DL, CDL, learner permit or ID card, as well those who are in need of a drive test, can begin scheduling appointments in these two regions on May 29 at 1 p.m.
  • Phase 4 will allow customers to schedule an appointment for all DL office transactions anywhere in the state and is expected to begin midsummer. DPS will announce details on this phase at a later date. Extension for expiration dates will remain in effect until phase 4 is implemented.

Additional State Updates:

Did this answer your question?

COVID-19 LIMITED HOURS: Due to ongoing constraints with COVID-19, we have limited chat and phone support hours. We are working hard to respond to every student with care in a timely manner. We appreciate your patience and understanding during this unprecedented time. Please check our Contact Us page for the most up-to-date hours. For all Coronavirus Impact Updates, please click here.
+