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Quick Answers

First steps to try:

  1. Make sure you are typing in your email and password correctly.
  2. Reset your password. Check your email inbox for a link to reset your password to something else.
  3. If you get the error “User does not exist”, you either signed up with a different email or mistyped your email when signing up. Try a different email. If that does not work, contact our Customer Experience Heroes.

I'm using the website on my computer.

Please try these options below!

  1. Are you using Internet Explorer? If you are, please use another browser such as Google Chrome. Internet Explorer is outdated and buggy, so don’t use it anymore.
  2. Sign out and sign back in. If you cannot find where to sign out, click this link.
  3. Press these three buttons at the same time:
    1. Windows computers: Control + Shift + R
    2. Mac computers: Command + Shift + R
  4. Restart your computer. This is a last resort option, but it magically works.

I'm using the website on my phone or tablet.

Hey silly! Download our app for Android or iOS (iPhone/iPad) instead.

The website is best used on the computer. If you’re on a phone or tablet, it’s best to use our app. Tap to download the right app for your course.

Aceable Drivers Ed

Aceable Drivers Ed

Aceable Defensive Driving

Aceable Defensive Driving

Aceable Drivers Ed iOS App Store download
Aceable Drivers Ed iOS App Store download
Aceable Google Play Store download
Aceable Google Play Store download

I'm using the app.

Please check out the troubleshooting steps for your device:

In most cases, you are eligible for a refund as long as you meet these conditions:

  1. You have requested a refund within 30 days of purchase.
  2. You have not completed the course and taken the course assessment.
  3. California & Ohio Drivers Ed, and Texas Defensive Driving:
    We have NOT mailed your certificate(s) yet.
  4. California Traffic School, Florida TLSAE, Florida BDI, and Illinois Adult Drivers Ed:
    We have NOT filed your completion information online with the DMV.
  5. Texas Parent Taught/Instructor Taught – Drivers Ed, and Oklahoma Parent Taught Drivers Ed:
    You have NOT used your certificates at the DPS office to obtain a permit and/or driver license. We will check with DPS to see if your certificate has been used.

Please read our complete refund policy here.

Just contact our Customer Experience Heroes to request a refund!

We’re here to help 7 days a week!

Monday through Friday: 8 AM to 9 PM Central Time
Sunday – Saturday: 10 AM to 6 PM Central Time
Temporarily closed on
Tuesdays closed from 1-2 PM
Fridays from 3 PM to 3:30 PM

We respond to all contacts within 24 hours.

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