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Welcome to the Aceable Driving Help Center

Frequently Asked Questions


I have questions about my $5 a month Roadside Assistance subscription.

When did I sign up for Roadside Assistance?

  • When you registered for your Aceable course, you opted in to a free trial of Aceable Plus with Allstate Roadside Assistance.
  • After that, you should have received an email confirmation with your Member ID and other information about the protection plan.

How much does this service cost, and what are the benefits?

  • Once your free trial comes to a close, you will be charged $5 a month to continue your coverage. For the price of a cup of coffee, you can get peace of mind!
  • Anyone in the family can use this service! If they have the Aceable Plus member ID, they can use the service.
  • Coverage follows the member, not the car. This means that if your teen driver is a passenger in a friend’s car and they get a flat, they can use this service to get home safely.
  • Check out this super detailed breakdown of what everything that is covered by Aceable Plus Roadside Assistance.

What is your cancellation and refund policy?

If you would like to cancel, you may do so here. You can access the cancellation form using the email you used to purchase your Aceable course.

If you have further questions, you may contact our dedicated roadside assistance team here.


How do I log into the app on my computer?

If you’re using a computer, you can log into your Aceable course at driving.aceable.com/user/signin.

On that page, enter your email address and your Aceable password. If you’ve forgotten your password, click here for help.

How do I log into the app on my phone?

Download the Drivers Ed app:

Download the Defensive Driving app:

How do I reset my password?

Click here to request a password reset. We will send you an email with a link to click on. After clicking on the link in your email, it will allow you to put in your own password.

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COVID-19 UPDATE: MAILED CERTIFICATE PROCESSING RESUMING 5/26 - The Aceable certificate Fulfillment Team has been abiding by the shelter in place order in Houston.  As of 5/26/20, our Certificate Team is no longer under Shelter-in-Place orders, and has been able to safely return to the office and resume certificate processing. There may still be delays as the team works through the backlog of certificates. We appreciate your patience and understanding during this difficult time. For all Coronavirus Impact Updates, please click here.