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Welcome to the Aceable Driving Help Center

Frequently Asked Questions

 

I have questions about my Roadside Assistance subscription.

When did I sign up for Roadside Assistance?

  • Monthly Subscription: When you registered for your Aceable course, you opted in to a free trial of Allstate Roadside Assistance. After that, you should have received an email confirmation with your Member ID and other information about the protection plan.
  • Annual Subscription: Annual subscriptions can be purchased at aceable.com and are not limited to Aceable students. Please note that the cancellation policy for an annual subscription is different than a monthly subscription. For more details, click here.

What are the benefits of this service?

  • Anyone in the family can use this service! If they have the Aceable Plus member ID, they can use the service.
  • Coverage follows the member, not the car. This means that if your teen driver is a passenger in a friend’s car and they get a flat, they can use this service to get home safely.
  • Check out this super detailed breakdown of what everything that is covered by Aceable Plus Roadside Assistance.

What is your cancellation and refund policy for this monthly subscription?

If you would like to cancel your monthly subscription, you may do so here. You can access the cancellation form using the email you used to purchase your Aceable course. If you have further questions, you may contact our dedicated roadside assistance team here.

Please note that if you have an annual subscription, it is non-refundable, and your membership will renew at the end of the 12-month period. If you have further questions, you may contact our dedicated roadside assistance team here.

 

How do I log into the app on my computer?

If you’re using a computer, you can log into your Aceable course at driving.aceable.com/user/signin.

On that page, enter your email address and your Aceable password. If you’ve forgotten your password, click here for help.

How do I log into the app on my phone?

Download the Drivers Ed app:

Download the Defensive Driving app:

How do I reset my password?

Click here to request a password reset. We will send you an email with a link to click on. After clicking on the link in your email, it will allow you to put in your own password.

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EXTREMELY HIGH SUMMER VOLUMES WITH COVID - Starting in June and expecting to continue through September, we are experiencing extremely high volumes across chats, phones and email. We have limited phone and chat support hours, and are working hard to serve every student with care. Phone wait times can be up to 30 minutes during peak times, and while we respond to every student contact that we receive, we are currently averaging 2-3 business days to respond. We appreciate your patience and understanding during this unprecedented time. For all Coronavirus Impact Updates, please click here.
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