Taking the Course

How long is the course?

The state of Texas requires that defensive driving courses take a minimum of 6 hours to complete. We break this down into 11 levels in our course (note: levels 4 and 8 are going to be the lengthiest, while the other levels are much shorter).

You can access your course from your desktop, laptop, phone, and tablet, and you can log on and off whenever you want. While there are timers in the course, they’re set at a pace much faster than the speed that most people read. You won’t even notice them! The course also never expires, so you don’t have to worry about any deadlines – Aceable works around your schedule.

At the very end of the course, we will ask you for your shipping information.

Does the program expire?

No. You can take as long as you need to finish up. However, keep in mind your court deadline!

What happens if I fail a level assessment?

There are 11 levels in the course. Starting with level 2, the end of each level has a short, four-question level assessment (there is no final exam). You must score at least a 75% or better (at least 3 out 4 questions correct) in order to pass the assessment and go on to the next level.

If you don’t pass a level assessment, you can take it again (up to three times). If you don’t pass a level assessment on your third attempt, however, you’ve failed the course. Unfortunately, the state of Texas requires that in these situations you repurchase the course and start from the very beginning again.

In order to ensure that you pass your level assessments, you can always review the material in the levels and chapters you’ve already completed. We want to make sure you can pass your course!

Is there a final exam?

Nope, there is no final exam. When you get to level 11, you will simply take the level 11 assessment which only covers information from level 11.

Why do I have to answer identity security questions?

The state of Texas requires Aceable to verify the identity of students taking the course. We do this by asking you a series of identity security questions based on information in your Aceable Student Profile. This system is made to ensure that the person who signed up for the course is actually the one taking it.

You’ll be asked these identity security questions at various points throughout the course. If you fail 3 questions (which we doubt you will since these questions are all about you!), the state of Texas requires us to lock you out of your account. Unfortunately, this is a state requirement we have to follow.

What do I do if I’m locked out of the course?

If you are locked out due to failing 3 security questions, just contact Aceable and we’ll get you unlocked after some additional verification. We’ll work with you to make sure you can continue your course ASAP.

If you are locked out from failing the level exam 3 times, unfortunately this means that you must restart the course from the beginning and pay for the course again. This is a state requirement so it is not something that Aceable can pull strings or make exceptions for. Contact Aceable so we can reset your account.

How do I retake the course?

If you have failed your level exam three times OR you have taken defensive driving with us in the past, you will need to contact our Customer Experience Heroes in order to have your account reset.

We currently do not have an automated way for you to retake and repurchase the course – our Customer Experience Heroes are the only ones capable of setting up your account to do this again.

What is the progress log?

The Progress Log shows you when you started and completed a certain level and chapter.

Here’s an example of what the Progress Log looks like:

L = Level

C = Chapter

The points on the right are points that a student earned in a specific chapter. The points don’t count for or against you, and they don’t affect your level tests or final exam scores – they’re just for fun!

How do I take a practice test?

Practice tests are available for all Aceable Drivers Ed courses, not for Texas Defensive Driving or California Traffic School.

The practice tests consists of ten multiple choice questions. Students can take as many practice tests as they want at any point in the their course. The practice tests don’t count for or against you, and they don’t affect your level tests or final exam scores.

You can open up the menu and click on “Practice Tests” to take one.

How many levels or chapters do I have left?

To know how much you have left to go, check out the Table of Contents in the menu of your account.

The Table of Contents gives you an outline of your course and allows you to go back to levels, chapters, and pages you have previously completed so that you can review course material. 

Anything you’ve done will be in black or blue. Anything you haven’t yet done will be slightly lighter in color or more transparent.

When you go to the Table of Contents, you’ll notice some letters followed by numbers. These letters and numbers stand for certain levels, chapters, and pages.

L = Level, C = Chapter, P = Page

For example, if you see L1 C2 P3, you are looking at Level 1, Chapter 2, Page 3.

This is what the Table of Contents looks like:

When you click on a level, it will expand to show you the chapters in that level.

When you click on a chapter, it will expand to show you the pages in that chapter.

When you click on a page, you’ll be brought to that specific page in the course and you can review content. You can only go to pages that you have already completed. You are not allowed to jump ahead in the course.

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