If your certificate has been mailed out, you’ll need to order a new one for $10. You have the option to add on expedited shipping if you want at an extra cost.
We mail out certificates for these courses:
- California Drivers Ed
- Ohio Drivers Ed*
- Texas Defensive Driving
*NOTE: For Ohio students, we mail out two certificates: the Certificate of Enrollment and the Certificate of Completion. Each costs $10. Your total would be $20 if you lost both certificates.
If you are in Texas Parent Taught Drivers Ed, Texas Instructor Taught Drivers Ed, or Texas Adult Drivers Ed, please check your email for any emails from Aceable. It could be hanging out in your inbox, trash, junk, or spam folders. If you need it sent again, log into your Aceable account where you’ll be able to view your certificate from your home screen (feature not yet available for Texas Instructor Taught students). You can download the certificate from your account. Texas Instructor Taught students will need to contact our Customer Experience Heroes to have the certificate sent to their email again.
If you are an Illinois Adult Drivers Ed student, please check your email for any emails from firstname.lastname@example.org (the Secretary of State emails the certificate, not Aceable). If you need it sent again, contact the Secretary of State office at 847-981-7455.
When we print certificates, whatever is printed on there comes from your profile. We print it exactly the way you put it in your profile. We state in your profile and in the course that you must put down your legal information since it will be printed on your certificate. After filling out the profile, you are asked if you’re sure everything is correct before moving on.
If you do not contact us about a mistake in your profile before we print your certificate, unfortunately, you must order a new certificate for $10. If you need expedited shipping, you will need to add that on as well.
If the mistake is actually on our end, contact our Customer Experience Heroes and we’ll mail out a new certificate free of charge!