Signing In / Resetting Password

How do I sign in to the website?

 

This is the link to our sign in page.

driving.aceable.com

Please remember this link or bookmark it!

Tips for remembering how to find our sign in page:

  1. Write it down! It’s short and sweet. It’s easy.
  2. Save it as a bookmark by going into the settings of your Internet browser. There is usually a menu button in the top right corner of your window.
  3. Take a look at the menu on our website. It says “Sign In” up at the top (if you’re using a computer or tablet). If you’re using a phone, open the menu (three horizontal lines) and tap on “Sign In”. Can’t find it on the page you’re looking at? Move on to Tip #4.
  4. Type in “aceable.com” in the URL bar (where you see the web address for every website) not in a search engine!
This is what our sign in page looks like.

This is what our sign in page looks like.

 

How do I sign into the app?

Do you:

Click on the situation that applies to you to be taken to the section of the page you want to read.


How to Download the App

If you have an iOS or Android device, you can download either the Aceable Drivers Ed app for any of our drivers ed courses or the Aceable Defensive Driving app for our Texas Defensive Driving course.

If you’re on your phone or tablet, tap on either the App Store or Google Play Store buttons for the course you need to download it to your device:

Aceable Drivers Ed

Aceable Drivers Ed

Aceable Defensive Driving

Aceable Defensive Driving

Aceable Drivers Ed iOS App Store download
Aceable Drivers Ed iOS App Store download
Aceable Google Play Store download
Aceable Google Play Store download

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How to Sign In to the App

Once you’re in the app, enter your email address and your Aceable password. Parent and student accounts have different emails, so make sure to sign in to the correct account!

App Sign In

Hello, it’s me!

Make sure to sign in with the right email and password. Parent and student accounts have different emails, so sign in to the right account!

Make sure to sign in with the right email and password. Parent and student accounts have different emails, so sign in to the right account!

Are you having trouble logging in? If you’ve forgotten your password, tap “Forgot password?” below the button that says “Log In”. You’ll be asked to put in your email address so we can email you a link to reset your password. If you receive an error message that says “User does not exist”, your account is either under a different email address OR you’ve accidentally made a typo in your email. In that case, contact our Customer Experience Heroes and we’ll help you out!

App Wrong Email or Password

Uh oh! Time to reset your password.

Type in your email so we can find you in our system.

Type in your email so we can find you in our system. Read on if you get an error message!

Success! Check your email for a link to reset your password. If you don't see it in your inbox, check your spam or junk folders.

Success! Check your email for a link to reset your password. If you don’t see it in your inbox, check your spam or junk folders.

Womp womp...this means you probably made a typo in your email when signing up OR you signed up with a different email. If your email is spelled incorrectly, contact our Customer Experience Heroes for help!

Womp womp…this means you probably made a typo in your email when signing up OR you signed up with a different email. If your email is spelled incorrectly, contact our Customer Experience Heroes for help!

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I can't sign in because it does not recognize my email or password.

Are you having trouble logging in?

If you’ve forgotten your password, click “Reset Password” right below the “Sign In” button. You’ll be asked to put in your email address so we can email you a link to reset your password. 

If you receive an error message that says “We don’t have an account under this email address. Try a different email!”, your account is either under a different email address OR you’ve accidentally made a typo in your email. If chances are that you’ve made a typo in your email, contact our Customer Experience Heroes and we’ll help you out!

How do I reset my password on the website?

What’s going on? Click on your issue below to head to the section you want to read about.


How do I reset my password?

Uh oh! Forgot your password? No problem, it’s easy to reset your password. Just follow these steps. We also talk about what to do if you still cannot access your account after trying to reset your password.

Step 1. Click “Reset Password” which is found underneath the “Sign In” button. Make sure you are on our sign-in page. If not, click here.

Web Reset Password

Resetting your password is easy.

Step 2. Put in the email address for your account. If you get an error that says “User does not exist”, this means that when you signed up and created your account, you either made a typo in your email or signed up under a different email address. Contact our Customer Experience Heroes if you receive that error message so we can find your account and help you reset your password!

Type in the email you use for your account so our system can send you a password reset.

Type in the email you use for your account so our system can send you a password reset.

Cool! We found your account and we're emailing you a link to reset your password. If you don't see it in your inbox, check your spam or junk folders.

Cool! We found your account and we’re emailing you a link to reset your password. If you don’t see it in your inbox, check your spam or junk folders.

Eek...we couldn't find your account because you probably made a typo in your email when you signed up OR you signed up with a different email.

Eek…we couldn’t find your account because you probably made a typo in your email when you signed up OR you signed up with a different email.

Step 3. Check your email for a “password reset” email from Aceable. If you don’t see it in your inbox, check your spam or junk folders! When you open the email, click on the link in there to reset your password. If you click on the link and receive an error message that says “This link is corrupted”, this means you need to click on the most recent password reset email you received.

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I still haven’t received my password reset email.

Not to worry, it’s in your email somewhere! The email should come from “Aceable Support” (support@aceable.com) with a subject line “Password Reset Request”.

If it’s not showing up in your inbox, make sure to check your spam or junk folders. If you’re using a school email, sometimes your school has a firewall or spam blocker that prevents you from receiving our password reset emails. In that case, contact our Customer Experience Heroes for help.

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It says there’s no account under this email address.

The error message says: “We don’t have an account under this email address. Try a different email!”

Yikes, this means that we could not find you in the system based on what you typed in for your email address.

Follow these steps:

  1. Make sure you have not made any typos or mistakes while typing in your email.
  2. Maybe you’re one of those people who has a ton of different emails for different things. Make sure you’re typing in the one you used for Aceable!

If neither of those steps worked, chances are you typed in the wrong email when signing up whether that is an email you don’t remember currently OR you made a typo during the sign-up process. It happens! To get this fixed, you’ll need to contact our Customer Experience Heroes for help.

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Alright, alright, take a breath! Here’s what’s going on. You have sent multiple password reset emails to yourself, however you need to click on the most recent link in order for it to work.

Clicking on an “old” password reset link results in the error that your link is expired.

Try these solutions:

  • Search for the most recent password reset email you have received from Aceable and click on the link in there.
  • Delete all of the password reset emails you have gotten from Aceable and email yourself a new one. That way you only have ONE email in your inbox with a link to click on.

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When clicking on the link to reset my password, it keeps taking me to a page that says “Welcome!”

This means that you are currently logged into Aceable as a student or a parent, depending on the name displayed. You need to log out first in order for the password reset link to work.

Follow these steps:

  1. Open up the menu by clicking on the three white lines in the upper right corner of your screen.
  2. At the bottom of the menu, click “Sign Out”.
  3. You should be presented with the sign in page where it asks you to enter your email and password. Don’t type in anything!
  4. Go back to your email where you received a password reset email.
  5. Click on the link in that email to reset your password.
  6. You will be taken to a page that asks you to reset your password.
  7. Type in a new password and click “Reset Password”.
  8. A pop-up will tell you that your password has been successfully reset.
  9. Click “Continue” to log in to your account! It will automatically sign you in.

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How do I reset my password on the app?

What’s going on? Click on your issue below to head to the section you want to read about.


How do I reset my password?

Are you having trouble logging in? Follow these steps so that you can get back to working on your course.

Step 1. Tap “I forgot my password” right below where you would put a password.

Make sure to sign in with the right email and password. Parent and student accounts have different emails, so sign in to the right account!

Tap on “I forgot my password”.

Step 2. Put in your email address so we can email you a link to reset your password.

If you receive an error message that says “User does not exist”, your account is either under a different email address OR you’ve accidentally made a typo in your email. In that case, contact our Customer Experience Heroes and we’ll help you out!

Type in your email so we can find you in our system.

Type in your email so we can find you in our system. Read on if you get an error message!

Success! Check your email for a link to reset your password. If you don't see it in your inbox, check your spam or junk folders.

Success! Check your email for a link to reset your password. If you don’t see it in your inbox, check your spam or junk folders.

Step 3. Check your email for a “password reset” email from Aceable. If you don’t see it in your inbox, check your spam or junk folders! When you open the email, click on the link in there to reset your password. If you click on the link and receive an error message that says “This link is corrupted”, you need to click on the most recent password reset email you received.

If you’re checking your email from your phone and it’s taking a long time to appear in your inbox AND it’s not in your spam or junk folders, make sure you’re using Wi-fi. As a last resort, try checking your email on your computer and resetting your password from there.

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I still haven’t received my password reset email.

Not to worry, it’s in your email somewhere! The email should come from “Aceable Support” (support@aceable.com) with a subject line “Password Reset Request”.

If it’s not showing up in your inbox, make sure to check your spam or junk folders. If you’re using a school email, sometimes your school has a firewall or spam blocker that prevents you from receiving our password reset emails. In that case, contact our Customer Experience Heroes for help.

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It says there’s no account under this email address.

Yikes, this means that we could not find you in the system based on what you typed in for your email address.

Follow these steps:

  1. Make sure you have not made any typos or mistakes while typing in your email.
  2. Maybe you’re one of those people who has a ton of different emails for different things. Make sure you’re typing in the one you used for Aceable!

If neither of those steps worked, chances are you typed in the wrong email when signing up whether that is an email you don’t remember currently OR you made a typo during the sign-up process. It happens! Contact our Customer Experience Heroes to get this fixed.

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Alright, alright, take a breath! Here’s what’s going on. You have sent multiple password reset emails to yourself, however you need to click on the most recent link in order for it to work.

Clicking on an “old” password reset link results in the error that your link is expired.

Try these solutions:

  • Search for the most recent password reset email you have received from Aceable and click on the link in there.
  • Delete all of the password reset emails you have gotten from Aceable and email yourself a new one. That way you only have ONE email in your inbox with a link to click on.

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When clicking on the link to reset my password, it keeps taking me to a page that says “Welcome!”

This means that you are currently logged into Aceable as a student or a parent, depending on the name displayed. You need to log out first in order for the password reset link to work.

Follow these steps:

  1. Open up the menu by clicking on the three white lines in the upper right corner of your screen.
  2. At the bottom of the menu, click “Sign Out”.
  3. You should be presented with the sign in page where it asks you to enter your email and password. Don’t type in anything!
  4. Go back to your email where you received a password reset email.
  5. Click on the link in that email to reset your password.
  6. You will be taken to a page that asks you to reset your password.
  7. Type in a new password and click “Reset Password”.
  8. A pop-up will tell you that your password has been successfully reset.
  9. Click “Continue” to log in to your account! It will automatically sign you in.

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How do I change my profile information?

Since your course requires you to answer identity security questions, your profile is locked to prevent you from making changes during the course.

Our Customer Experience Heroes will be able to update your profile information. Just send us an email and we’ll get it done! We’ll reply back to let you know that we’ve updated your information. At that point, you’ll need to log out and log back into your account to see the changes. It does not affect the correct answers to your security questions though. The answers are based on what you originally put in your account.

If we have already filed your information with the DMV, unfortunately you will need to pay a $10 fee for the correction. You’ll receive an email when you have been filed into the DMV system again.

What is the progress log?

The Progress Log shows you when you started and completed a certain level and chapter.

Here’s an example of what the Progress Log looks like:

L = Level

C = Chapter

The points on the right are points that a student earned in a specific chapter. The points don’t count for or against you, and they don’t affect your level tests or final exam scores – they’re just for fun!

How do I take a practice test?

Practice tests are available for all Aceable Drivers Ed courses, not for Texas Defensive Driving or California Traffic School.

The practice tests consists of ten multiple choice questions. Students can take as many practice tests as they want at any point in the their course. The practice tests don’t count for or against you, and they don’t affect your level tests or final exam scores.

You can open up the menu and click on “Practice Tests” to take one.

How many levels or chapters do I have left?

To know how much you have left to go, check out the Table of Contents in the menu of your account.

The Table of Contents gives you an outline of your course and allows you to go back to levels, chapters, and pages you have previously completed so that you can review course material. 

Anything you’ve done will be in black or blue. Anything you haven’t yet done will be slightly lighter in color or more transparent.

When you go to the Table of Contents, you’ll notice some letters followed by numbers. These letters and numbers stand for certain levels, chapters, and pages.

L = Level, C = Chapter, P = Page

For example, if you see L1 C2 P3, you are looking at Level 1, Chapter 2, Page 3.

This is what the Table of Contents looks like:

When you click on a level, it will expand to show you the chapters in that level.

When you click on a chapter, it will expand to show you the pages in that chapter.

When you click on a page, you’ll be brought to that specific page in the course and you can review content. You can only go to pages that you have already completed. You are not allowed to jump ahead in the course.

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