Taking the Course

How long is the course?

It is 4-hour minimum course with 13 levels. While there are timers in the course, they’re set at a pace much faster than the speed that most people read. You won’t even notice them! The course also never expires, so you don’t have to worry about any deadlines— Aceable works around your schedule.

Does the program expire?

No. You can take as long as you need to finish up.

Why do I have to answer identity security questions?

The state of Florida requires that Aceable verify the identity of students taking the course. We do this by asking you a series of identity security questions based on information in your Aceable Student Profile. This system is made to ensure that the person who signed up for the course is actually the one taking it.

You’ll be asked these identity security questions at various points throughout the course.

 

Why do I have to restart my level if I fail a security question?

Unfortunately, it’s a state requirement that we can’t get around. If you fail a question (which we doubt you will since these questions are all about you!), we must return you to the beginning of the level and you must start over from there. On the bright side, our levels are super short and you’ll make it back to where you were in no time.

What happens if I fail a level assessment?

At the end of each level is a level assessment consisting of 10 questions. The questions will be a mix of multiple-choice and true/false questions. You must score at least 80% or better (at least 8 out of 10 questions correct) in order to pass and go on to the next level.

If you fail a level assessment, you can take it again. There is no limit on how many times you can take a level assessment and you don’t have to pay again to take a level assessment more than once.

What happens if I fail the final exam?

After you complete Level 12 and the Level 12 Assessment, you’ll take the final course exam. The exam has 40 questions and you must score at least 80% or better (at least 32 out of 40 questions correct) in order to pass.

If you fail the final exam, you can take it again. There is no limit on how many times you can take the final exam and you don’t have to pay again to take it more than once.

NOTE: the final exam is NOT the DMV Written Knowledge Exam. They are two separate things. The final exam for TLSAE is simply for the purpose of showing that you passed the TLSAE course. The Written Knowledge Exam is proof to DMV that you do know your stuff.

Is the final exam the same as the Written Knowledge Exam?

No, they are completely different and separate, but BOTH are required for you to be able to get your permit and license.

Passing the TLSAE course final exam allows Aceable to send your course completion information to the state of Florida and serves as proof that you successfully passed the four-hour TLSAE course.

The Knowledge Exam, however, is NOT the final exam. This is an additional exam you need to take to get your Florida permit/license. If you are 14-17 years old, you can take the Knowledge Exam online with Aceable for an additional fee of $25 (unless you bought the bundle). If you’re 18 years old or older, the state of Florida requires that you take the Knowledge Exam at your DMV office.

Why isn’t my score showing up in the DMV system?

There are two reasons for this:

  • You have not purchased the knowledge exam
  • State Testing Services has not reported the results to DMV yet and it has been more than 2-3 business days

One of the most common reasons is the confusion that the final exam for your drug and alcohol course was the same thing as the Knowledge Exam. They are not the same thing.

 

If you are unsure if you took the knowledge exam, please sign into your account and click on “Take Knowledge Exam”. If you haven’t taken it yet, it will ask for payment. If you have taken the test already, it will say “You Passed!”

If it has been more than 2-3 business days and your score has not been reported to DMV by State Testing Services, you can contact our Customer Experience Heroes for a refund. We have absolutely no control over the reporting process for the knowledge exam.

What if I do not have a Social Security Number (SSN) to put in my profile?

Not a problem at all! We will be able to file your information using the last 4 digits of your Alien or Non-Alien Registration Number.

To fill out your profile, please put down 5 zeroes in place of the last 5 digits of SSN that we need. You’ll need to give us the last 4 digits of your Alien or Non-Alien Registration Number by contacting our Customer Experience Heroes. Do NOT give us your full number!

What is the difference between an Alien and Non-Alien Registration Number?

Alien Registration Number

  • Can be found on a Permanent Resident Card, Employment Authorization Card (work permit), or visa
  • Written in the format 000-001-002 (9 numbers in groups of 3 separated by hyphens/dashes)
  • It is the number listed under USCIS# on your card

Non-Alien Registration Number

  • Your visa has your passport number instead of a registration number
  • Written in the format AB123456 (two capital letters followed by 6 numbers)

 

What is the progress log?

The Progress Log shows you when you started and completed a certain level and chapter.

Here’s an example of what the Progress Log looks like:

L = Level

C = Chapter

The points on the right are points that a student earned in a specific chapter. The points don’t count for or against you, and they don’t affect your level tests or final exam scores – they’re just for fun!

How do I take a practice test?

Practice tests are available for all Aceable Drivers Ed courses, not for Texas Defensive Driving or California Traffic School.

The practice tests consists of ten multiple choice questions. Students can take as many practice tests as they want at any point in the their course. The practice tests don’t count for or against you, and they don’t affect your level tests or final exam scores.

You can open up the menu and click on “Practice Tests” to take one.

How many levels or chapters do I have left?

To know how much you have left to go, check out the Table of Contents in the menu of your account.

The Table of Contents gives you an outline of your course and allows you to go back to levels, chapters, and pages you have previously completed so that you can review course material. 

Anything you’ve done will be in black or blue. Anything you haven’t yet done will be slightly lighter in color or more transparent.

When you go to the Table of Contents, you’ll notice some letters followed by numbers. These letters and numbers stand for certain levels, chapters, and pages.

L = Level, C = Chapter, P = Page

For example, if you see L1 C2 P3, you are looking at Level 1, Chapter 2, Page 3.

This is what the Table of Contents looks like:

When you click on a level, it will expand to show you the chapters in that level.

When you click on a chapter, it will expand to show you the pages in that chapter.

When you click on a page, you’ll be brought to that specific page in the course and you can review content. You can only go to pages that you have already completed. You are not allowed to jump ahead in the course.

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