Taking the Knowledge Exam

Can I take the Written Knowledge Exam with Aceable?

If you are 14-17 years old and want to take your written Knowledge Exam with Aceable – instead of taking it at the Driver License Office – you can purchase the exam separately through Aceable for $25.

If you’re 18 years old or older, Florida requires that you take the written Knowledge Exam at the Driver License Office. You CANNOT take the written knowledge exam online with Aceable.

Students who take the Knowledge Exam with Aceable will need to:

  • Answer 50 questions in 60 minutes
  • Score at least an 80% (40 out of 50 questions correct).
  • Pass all security questions.

Florida state law requires that you purchase the knowledge exam again if you fail the exam, fail a security question, or don’t complete the exam in 60 minutes.

You have up to three chances to take the exam online. After that, the state of Florida requires that you take the exam at the Driver License Office in person.

Is the final exam the same as the Written Knowledge Exam?

No, they are completely different and separate, but BOTH are required for you to be able to get your permit and license.

Passing the TLSAE course final exam allows Aceable to send your course completion information to the state of Florida and serves as proof that you successfully passed the four-hour TLSAE course.

The Knowledge Exam, however, is NOT the final exam. This is an additional exam you need to take to get your Florida permit/license. If you are 14-17 years old, you can take the Knowledge Exam online with Aceable for an additional fee of $25 (unless you bought the bundle). If you’re 18 years old or older, the state of Florida requires that you take the Knowledge Exam at your DMV office.

I’m getting an error message when trying to take the Written Knowledge Exam.

These are the possible errors you could get, what they mean, and how to handle them.

*On mobile devices, this is best viewed in landscape mode.

Error Meaning What To Do
“User must be between 14 years 6 months and 18 years” You put down a birthday that either makes you too young or too old to take the knowledge exam online. The state of Florida does NOT allow anyone 18 and older to take the test online. Go back and edit your birthday if you are under 18. If you are 18 and older, contact our Customer Experience Heroes for a refund.
“The state has denied you access to take the test online, possibly because you took it elsewhere or have failed too many times. The Florida state system shows: _____” If you have taken the test and passed it on another website or at the DMV already, you do not need to take it again. If you have failed the knowledge exam online three times regardless of what website you used, you cannot take it again online and need to take it in person at the DMV. Contact our Customer Experience Heroes for a refund if: you have already passed the exam before OR you have failed 3 times using a website other than Aceable. You CANNOT get a refund if you have failed an exam with us.
“State of Florida Testing Service Currently Unavailable. Please try again.” This third-party service allows drivers ed companies to administer the knowledge exam online. This error is saying that their service is down currently. It will affect anyone trying to take their knowledge exam online, not just Aceable customers. Unfortunately, Aceable cannot do anything to fix this since it is the testing service’s issue. You can either wait OR contact our Customer Experience Heroes for a refund.
“All 3 Exam Attempts Used” Oops, you cannot take the knowledge exam online anymore because the state of Florida gives you three attempts to pass online. You need to go to the DMV to take your knowledge exam. We do not give refunds for failed tests.
“Missing Required User Profile Information” You forgot to fill out something in your profile! Go back and look over what you’ve put in and make sure to enter all of your information. If you continue to have issues, contact our Customer Experience Heroes.
“Missing User Contract Agreements” You forgot to enter information or check off required boxes in the contract. Go back and look over what you’ve put in and make sure to enter all of your information and check off any required checkboxes. If you continue to have issues, contact our Customer Experience Heroes.
 “No Exam Purchased”  It looks like you have not purchased yet. If you haven’t purchased, try again. If you have already purchased, contact our Customer Experience Heroes so we can get you back on track.
“No Security Question Available” Our system isn’t giving you an identity security question during the exam. Contact our Customer Experience Heroes so that we can get this fixed ASAP!

What happens if I fail the Written Knowledge Exam?

You have three tries to pass online. If you fail but have not run out of tries, you will need to purchase the exam again if you want to retake. Retakes cost $25 each. You will be able to repurchase immediately and take the exam again.

If you have failed three times, unfortunately, the state of Florida does not allow you to take the test online anymore. You have to go take the knowledge exam in person at your local DMV office.

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