Getting Started

Is there anything I need to do before getting started?

Nope, not at all! You can go ahead and sign up whenever you want.

Who can take this course?

  • You are a first-time driver license applicant at least 14 years old
  • You are under 21 years old and need to reinstate your license after a DUI suspension.

What does Aceable’s Florida TLSAE program include?

  • Aceable is all about convenience. You can log into your account on our website or by downloading the free Aceable Drivers Ed app for iOS and Android devices. You can switch between devices anytime and anywhere you want.
  • Aceable includes 4 hours of engaging and entertaining content written in an easy way for students to understand. Your course will include text, videos, pictures, memes, and pop-up questions galore! You won’t just be reading for 4 hours straight.
  • Aceable gives you access to unlimited free practice tests to ensure your success.
  • Aceable offers the written knowledge exam to teens, so you don’t have to take it at the DMV.
  • Aceable will file your completion information with the state of Florida. You can go to the DMV and get your permit or license without a paper certificate.
  • Aceable allows parents to track student progress and test scores, so you’re never out of the loop.
  • Aceable’s Customer Experience Heroes are available every day of the week to help answer your questions about anything and everything drivers ed. You can reach us by phone, email, and live chat.

Are there any additional fees?

The only additional fees you will have to pay to Aceable are optional!

  • Duplicate certificate to correct information – $10
  • Knowledge exam – $25 (if you bought without the bundle), $25 each additional attempt (regardless of bundle)

At the DMV, they charge:

  • $48 application fee
  • $10 per knowledge exam retake
  • $20 per driving test retake

Can I take the Written Knowledge Exam with Aceable?

If you are 14-17 years old and want to take your written Knowledge Exam with Aceable – instead of taking it at the Driver License Office – you can purchase the exam separately through Aceable for $25.

If you’re 18 years old or older, Florida requires that you take the written Knowledge Exam at the Driver License Office. You CANNOT take the written knowledge exam online with Aceable.

Students who take the Knowledge Exam with Aceable will need to:

  • Answer 50 questions in 60 minutes
  • Score at least an 80% (40 out of 50 questions correct).
  • Pass all security questions.

Florida state law requires that you purchase the knowledge exam again if you fail the exam, fail a security question, or don’t complete the exam in 60 minutes.

You have up to three chances to take the exam online. After that, the state of Florida requires that you take the exam at the Driver License Office in person.

Why isn’t my score showing up in the DMV system?

There are two reasons for this:

  • You have not purchased the knowledge exam
  • State Testing Services has not reported the results to DMV yet and it has been more than 2-3 business days

One of the most common reasons is the confusion that the final exam for your drug and alcohol course was the same thing as the Knowledge Exam. They are not the same thing.

 

If you are unsure if you took the knowledge exam, please sign into your account and click on “Take Knowledge Exam”. If you haven’t taken it yet, it will ask for payment. If you have taken the test already, it will say “You Passed!”

If it has been more than 2-3 business days and your score has not been reported to DMV by State Testing Services, you can request a refund here. We have absolutely no control over the reporting process for the knowledge exam.

What if I do not have a Social Security Number (SSN) to put in my profile?

Not a problem at all! We will be able to file your information using the last 4 digits of your Alien or Non-Alien Registration Number.

To fill out your profile, please put down 5 zeroes in place of the last 5 digits of SSN that we need. You’ll need to give us the last 4 digits of your Alien or Non-Alien Registration Number by contacting our Customer Experience Heroes. Do NOT give us your full number!

What is the difference between an Alien and Non-Alien Registration Number?

Alien Registration Number

  • Can be found on a Permanent Resident Card, Employment Authorization Card (work permit), or visa
  • Written in the format 000-001-002 (9 numbers in groups of 3 separated by hyphens/dashes)
  • It is the number listed under USCIS# on your card

Non-Alien Registration Number

  • Your visa has your passport number instead of a registration number
  • Written in the format AB123456 (two capital letters followed by 6 numbers)

 

How do I sign up from the website?

Step 1. Head to our checkout page.

Step 2. Select the course you plan to purchase.

NOTE: Drivers Ed is for those trying to get their driver license. Defensive Driving or Traffic School is for those who already have a driver license and are simply trying to dismiss or mask a ticket OR want an insurance discount.

Step 3. Select your payment option. 

You can choose between credit card and PayPal. If you have a debit card, select “credit card” and it will work just fine.

Step 4. Enter your payment information.

For credit/debit cards, you’ll be asked to enter your card information. For PayPal, a pop-up window will open and ask you to sign into PayPal.

Step 5a. Enter the first name and email address for the person taking the course.

We refer to people taking our course as “students”. It doesn’t matter how old you are – you’re a “student” taking our course.

Step 5b. (Optional) Click on “Wait, I’m a parent” if you want to create a parent account.

At this point, you can enter your parent email address. Learn more about parent accounts.

Step 6. Click “Complete Purchase”.

Doing this will create an account for any emails you put down.

Step 7. Set your password.

If you only put down a student email, you will be asked to put down a password for the student account you signed up for.

If you put both a student and parent email, we will ask you to put down a password for the PARENT account. The STUDENT will receive an email at the STUDENT’S email address with a link to set up their password.

How do I sign up from the app?

Purchasing Aceable in the app is very easy. You can buy directly through the App Store or Google Play Store OR follow the steps below.

Step 1. Download our app on to your phone or tablet! Tap on either the App Store or Google Play Store buttons for the course you need to download it to your device:

Aceable Drivers Ed

Aceable Drivers Ed

Aceable Defensive Driving

Aceable Defensive Driving

Aceable Drivers Ed iOS App Store download
Aceable Drivers Ed iOS App Store download
Aceable Google Play Store download
Aceable Google Play Store download

Step 2. Once you’re in the app, tap on “Get Started” at the bottom.

App Create Account

Step 3. Put in your first name, the email address you are using for the account, and a password.

If you make a mistake, tap on “Back” in the upper left hand corner to go back and change what you put in or what you selected.

App Create Account Info

Step 4. Select the state that you are trying to get a license in.

We offer official drivers ed courses in these states: California, Florida, Illinois, Ohio, and Texas.

Surprisingly, most states in the US do not allow online drivers ed. If you’d like to change that, contact your state legislators!

In the meantime, if we don’t offer drivers ed in your state, we offer free unofficial study guides (aka “permit test prep”)!

App Select Course

Step 5. Select your course. If you selected “Texas”, we offer three courses, so make sure to swipe right to see all three choices.

App Select Course

Step 6. Select “I will be taking it” to create a student account. If you select “My child will be taking it”, this creates a parent account and access to parent tools. Parent accounts are always free, so if you want the free trial, you’ll want to set up a student account.

App Parent or Student

Step 7. This step is optional and only shows up if you press “I will be taking it” in Step 6! We always want our parents to be involved in their students’ drivers ed process. After all, your parents are the one taking you to the DMV or DPS to apply for your permit and driver license. If you want to let your parents know that you’re ready to start drivers ed, fill out the form with your parent’s information. Press “Skip” in the upper right corner if you don’t want to do this step.

If you selected “My child will be taking it” in Step 6, move forward to Step 8.

App Ask For Parent Info

Step 8. Tap on “Buy Now”. Once you do that, you’ll sign in to your iTunes or Google Play account. It will automatically charge you and allow you to move on into the course! The screenshot below is for student accounts. Parent accounts will see a different screen, but there is still a “Buy Now” button for you to tap.

If you’re on an iOS device, you can purchase with the credit or debit card linked to your iTunes account. You can also use an iTunes gift card (the amount on the gift card must be equal to or greater than the cost of the course, including sales tax).

If you’re on an Android device, you can purchase with the credit or debit card linked to your Google Play Store account. You can also use a Google Play gift card (the amount on the gift card must be equal to or greater than the cost of the course, including sales tax).

If you’re having trouble making a purchase, contact us here. We’re happy to help you out and get you started on a course!

App Buy or Unlock

*Disclaimer: prices in screenshots are subject to change.

How do I set up my student password?

When signing up with BOTH a parent and student email, we ask for the parent to set up a password after your purchase. We send an email to the student email that you gave us. The email contains instructions for setting up a student password.

Below is an example of the email your student received from Aceable. Search for the words “Set Their Password”.

NOTE: Before clicking on the link, make sure nobody is currently signed into Aceable. Parent accounts are automatically signed into Aceable after purchase. If that’s the case, please sign out of the parent account (how do I do that?).

After clicking that link, you will be asked to put in a password. It needs to be at least 6 characters long. It can be all letters or all numbers or a combination.

Once the password has been set, you can click “Continue” to be signed into Aceable. You will be asked to fill out your Student Profile. After doing so, you can begin working on the course.

Still having trouble? Here are some extra steps you can take!

I tried those steps, but I'm still having trouble setting up the student password.

Problem 1. It keeps sending me to a page that says “Welcome!” and my parent’s name.

This means that you are currently signed into your parent’s account. You’ll need to sign out of the parent account (how do I do that?).

After signing out, go back to your email and click on the link to set up your password again. Now, it should work!

Problem 2. It keeps saying the link is expired.

This happens when you request a password reset, but click on an old password setup or reset link. Yes, password reset requests affect your password setup link. Since your password setup link is unusable, you need to go to the password reset request email you received from us and click the link in there. Be sure to only open the most recent password reset request email you received from Aceable.

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