Troubleshooting

I am having trouble on Safari from my iPhone/iPad.

If something is acting funky while you’re going through the web course (video not playing, loading taking too long, etc.), chances are the problem can be fixed through a number of ways:  

  • Log out and log back into your Aceable account.
  • Quit your Safari app.

Clearing the Cache on the Mobile Safari Web Browser (iPhone or iPad)

  1. Click on Settings from the home page.Mobile Safari 1
  2. Scroll down until you see “Safari”. Click on it to bring up the options page.Mobile Safari 2
  3. Scroll down the options page and click “Clear History and Website Data”. A popup box will appear. Click “Clear History and Data” again to confirm your choice.Mobile Safari 3Mobile Safari 4
  4. Log into your Aceable account here.

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