Technical Issues

What do I do if I’m locked out of the course?

If you are locked out due to failing a security question OR you have reached your 2-hour limit for the day, the state of Ohio requires that you are locked out for 24 hours. After 24 hours you will be able to resume the course.

If you are locked out from failing the final exam, unfortunately this means that you must restart the course from the beginning and pay for the course again. This is a state requirement so it is not something that Aceable can pull strings or make exceptions for. Contact Aceable so we can reset your account.


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