Once you finish the course, here’s what you should expect:
- If we have all of your accurate information, we will automatically file your completion information with the DMV within 24 hours.
- Once we file your information, you will receive an email from Aceable with your completion receipt. This is to let you know that we have successfully filed your information with your court on the DMV website.
- Some courts allow you to check the status of your ticket online – it might take a couple days or weeks for the courts to update your status. As long as you got the completion receipt from us though, you should be good to go. If you want to be extra sure, just contact your court to ask them about it.
If you have not received a completion receipt from us, you have either provided us incorrect information or are missing information.
If you received a completion receipt but your court does not have your information after 2-3 weeks, you may have given us the wrong court code. You will need to call your court to get the right court code and get back to us ASAP so we can correct this!
First, check your email for subject line “Traffic Violator Course Course Completion Receipt – Aceable!”. We send these emails from email@example.com.
If you absolutely cannot find anything in your email (including spam and trash) in any of your email addresses, what most likely happened is that you either provided incorrect information or are missing information. Contact our Customer Experience Heroes so that we can see what happened.
Chances are you provided us with the wrong court code. First, get the correct court code from your court by giving them a call. Once you get this information, contact our Customer Experience Heroes so that we can update this for you.