Certificates

How do I get my certificate from Aceable?

Your Certificate of Completion will be mailed to you when you finish the 30-hour course (10 levels). Unfortunately, we aren’t allowed to email or fax certificates, and students can’t come into the Aceable office to pick up certificates. We are required to mail out original hard copy certificates using a third-party delivery service, such as the US Postal Service and FedEx.

When will I receive my certificate?

Once you finish the course, here’s what you should expect:

  1. Your certificate will be mailed out on the same day you finish as long as you select your shipping preference by 12pm PST Monday through Friday. If you place your order after that time, your certificate will be mailed out the following business day, excluding Saturdays, Sundays, and national holidays observed by USPS and FedEx.
  2. On the day we mail out your certificate, you will receive an email from us by 5:30pm PST stating that your certificate has been mailed out. If you ordered expedited shipping, your tracking number will be included in that email.
  3. The day that we mail out your certificate is not considered the first business day. It is simply picked up by USPS or FedEx, scanned, and departs Concord. For example, if we mailed your certificate on Monday and you requested 2nd Day Shipping, your certificate will arrive by Wednesday.

The course comes with free standard shipping via the US Postal Service (USPS), and certificates sent out using this option should arrive within 5-12 business days. Certificates are sent out of our Concord, CA office, so the closer you are to Concord the faster you’ll receive your certificate.

If you want to upgrade to an expedited shipping option, you can purchase that option on the web or app once you reach the very end of the course. Here are the prices:

TYPE CARRIER DELIVERY TIME COST
Standard Shipping USPS Within 5-12 business days Free
3rd Day Shipping USPS Within 3 business days $10
2nd Day Shipping USPS Within 2 business days $35
Overnight (M-F) FedEx Next business day (Monday thru Friday) by 10:30am (most places), 5pm (remote places) $45

 

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