Identity Verification

Why do I have to answer identity security questions?

Some states require Aceable to verify the identity of students taking certain courses. In order to do this, we use a system that asks you identity verification questions based on the information in your Aceable Student Profile.

You’ll be asked these identity security questions at various points throughout the course. If you fail a question (which we doubt you will since these questions are all about you!), each state has a different process for how to handle that. Some states require that you contact us to be unlocked and some require that you have to restart the level you just completed.

What happens if I miss an identity security question?

Check out the table below to see what happens if you reach the maximum number of verification failures for your course. If you have not yet reached the maximum number of failures, it doesn’t impact your ability to continue on with the course.

Course Maximum Number of Failures What happens if you fail?
California Traffic Violator School 1 You are automatically brought back to the beginning of the level you were just working on.
Florida TLSAE 1 You are automatically brought back to the beginning of the level you were just working on.
Illinois Adult Drivers Ed 1 You are automatically brought back to the beginning of the level you were just working on.
Nevada Drivers Ed 3 Contact our Customer Experience Heroes to be unlocked.
Ohio Drivers Ed 1 You are locked out for 24 hours. After 24 hours, you can continue working on your course.
Pennsylvania Drivers Ed 2 Contact our Customer Experience Heroes to be unlocked.
Texas Adult Drivers Ed 3 Contact our Customer Experience Heroes to be unlocked.
Texas Defensive Driving 3 Contact our Customer Experience Heroes to be unlocked.
Texas Instructor Taught Drivers Ed 19 Contact our Customer Experience Heroes to be unlocked.

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